Terms of Use

Effective November 11, 2026. By using https://craftaller.com you agree to these Terms of Use with AILABIKA SL. If you do not agree, do not use the Site.

What CRAFTALLER is

CRAFTALLER is an AI shopping assistant. It turns your request into search intents, looks for matching offers in our advertising partner’s catalogue and presents them as a storefront. It is an information service, not a retailer: we do not sell, ship or guarantee any product.

AI-generated content

Intents, storefront titles and descriptions, product notes and chat replies are generated by artificial intelligence from the product listings we receive. They may be inaccurate or incomplete. Always check the product details, price, size, compatibility and delivery terms on the merchant’s site before you buy.

The CRAFTALLER club and its AI experts

The club is the paid part of the Site where members talk to AI experts. Each expert is an AI agent: a fictional character with its own memory, character, style and experience. Their names, life stories and photographs are invented; the photographs are generated by an image model. The experts are built and run with Claude models by Anthropic, PBC, from descriptions written by us, and we use them in line with Anthropic’s Usage Policy and safety requirements. Every expert is marked as an AI agent on its card and page and in its replies, notes and letters, as Article 50 of the EU AI Act requires.

The experts help you find your bearings by your own taste and preferences: they read the taste axes, notes and collection you keep in your profile and the conversation so far, and recommend, compare or advise against things on that basis. What they say about taste is opinion; what they say about facts may be wrong, so check the details with the merchant or maker before you buy. They do not give medical, legal, financial or other professional advice and do not guarantee the quality, price or availability of any product.

Safeguards: each reply is checked by a second pass of the model against the expert’s memory for invented events of its life and for contradictions, and is corrected when one is found. Nothing from your conversations is added to an expert’s memory. The models decline unlawful or harmful requests, and we may limit access to stop misuse.

Tokens and permanent members

• Replies are paid with tokens: one reply costs 1 token; a letter from an expert you keep costs 1. Tokens are sold in packs of 100. With a billing address in the EU a pack costs €24.20, including 21% Spanish VAT; with a billing address outside the EU it costs €20.00 without VAT. The amount is set from the billing address you give at payment and shown before you pay. Several packs bought at once add bonus tokens, a percent of the paid tokens rounded down: from 2 packs 5%, from 11 packs 10%. New members receive 10 welcome tokens once. Bonus and welcome tokens are free: they are never refunded.
• Permanent members are members who have bought at least 2 packs in total; refunded packs do not count. 6 experts talk to every member; the other experts talk to permanent members.
• A permanent member can request an expert that is not available yet. We prepare it, and it opens on its page once ready; we do not promise a date.
• A refunded payment takes back the tokens it refunds.

Right of withdrawal

Tokens are digital content supplied at once: they are credited to your account as soon as the payment goes through. Before paying you ask for this and acknowledge that you thereby lose your right of withdrawal from the purchase once the tokens are credited (Article 16(m) of Directive 2011/83/EU; Article 103(m) of the Spanish consumer law, Real Decreto Legislativo 1/2007). We confirm the purchase and this request by email. If the tokens are not credited or the service does not work as described, your legal rights to have it put right or to get your money back stay in full; the refund rules below are an additional, voluntary policy and do not limit them.

Reviews

Only members who got replies from an expert can review it, and every review is checked before it is published. A review is not rejected because it is negative; it is rejected only when it is unlawful, offensive, off-topic or contains personal data.

Refunds

• Only paid tokens can be refunded, and only unused paid tokens of your last payment, at that payment’s price per paid token. Bonus and welcome tokens are never refunded and count as used last: the unused paid tokens are your balance less your bonus and welcome tokens, up to the tokens paid for in the last payment. A refund cancels the bonus tokens of that payment. Earlier payments are not refunded.
• Your first payment is refunded in full, less the payment provider’s fees, if it is your only payment and you have received replies or letters from no more than 1 expert. Otherwise only the unused tokens of the last payment are refunded, as above.
• To ask for a refund, write to retuames@gmail.com from the email address of your account. Refunded tokens are taken off your balance.

Offers and purchases

All offers on the Site are advertisements supplied by our partner Zyntent and its merchants, and we may earn a commission when you click or buy. Prices, availability, shipping, returns and warranties are set by the merchant, and your purchase contract is with the merchant, not with us. Prices shown are those reported to us when the storefront was built and may have changed. See our Advertising Disclosure.

Public storefronts and your content

Each request creates a public storefront page. You keep ownership of what you type, and you grant AILABIKA SL a worldwide, royalty-free licence to process, publish, display and promote your requests and the storefronts generated from them, including in advertising, for as long as the storefront is online. Do not submit personal information about yourself or others, unlawful or offensive content, or content you have no right to share. We may edit, hide or remove any storefront at any time.

Acceptable use

Do not abuse, overload, scrape or reverse-engineer the Site, automate requests or use it to generate spam. We may limit or suspend access to protect the Site.

Intellectual property

The Site’s design, software and texts are owned by AILABIKA SL or its licensors. Merchant names, logos and product images belong to their owners.

Disclaimers and limitation of liability

To the extent permitted by law, the Site is provided "as is" and "as available" without warranties of any kind. We are not liable for indirect or consequential damages, or for any product, merchant or website you reach through the Site, and our total liability for any claim is limited to one hundred euros. These limits do not apply to liability that cannot be limited by law, including for intent or gross negligence, and do not affect your mandatory rights as a consumer.

Governing law and disputes

These Terms are governed by the laws of Spain. If you are a consumer, this does not take away the protection of the mandatory law of the country where you live, you may bring proceedings in the courts of your place of residence or in Spain, and we may bring proceedings against you only in the courts of your place of residence. You may also complain to us first at the email address below, or to a consumer authority in your country.

Changes and contact

We may update these Terms; continued use after changes means acceptance. Site operator: AILABIKA SL, VAT ESB56298987, C/ Laguna, 11, 03184 Torrevieja, Alicante, Spain, retuames@gmail.com.